Refund Policy

Last updated: November 2025

At clax, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns and refunds may be requested.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• Proof of purchase or order confirmation may be required.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products
• Items damaged through misuse or improper handling
• Products returned outside the eligible return period

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us review the issue quickly, please provide clear photos of the item and packaging when contacting support.

4. Return Process

To request a return, please contact our support team before sending any item back. Unauthorized returns may not be accepted.

Once your return request is reviewed, you will receive instructions regarding the return process.

5. Refunds

After the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your bank or payment provider.

6. Shipping Costs

Original shipping costs are generally non-refundable unless the return is due to:

• A damaged item
• An incorrect product sent by us
• A verified product defect

7. Exchanges

If you wish to exchange an item, please contact our support team to review the available options.

8. Cancellations

Orders may only be canceled before they have been processed or dispatched. Once an order has entered fulfillment or shipping stages, cancellation may no longer be possible.

9. Related Policies

• Shipping Policy
• Privacy Policy
• Terms of Service

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

clax
EMIBAZ LTD
📞 +44 7476 878990
📍 International House, 100 Menzies Road,
Hastings, United Kingdom, TN38 9BB

Shipping Policy

Last updated: November 2025

This Shipping Policy explains how orders placed through clax are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Estimated Delivery Times

Estimated delivery times may vary depending on destination and carrier operations.

• Europe: 7–14 business days
• United States: 10–15 business days

Please note that delivery estimates are not guaranteed and may be affected by:

• Customs processing
• Carrier delays
• Weather conditions
• Public holidays
• Other circumstances outside our control

3. Shipping Locations

We currently ship to selected international destinations. Shipping availability is displayed during checkout based on the customer’s location.

4. Tracking Information

Tracking details will be provided once an order has been shipped, where tracking is available from the shipping carrier.

5. Customs Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

clax is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.

7. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible so we can review the situation and assist you.

For damaged deliveries, customers may be asked to provide photos of the packaging and item received.

8. Shipping Delays

While we aim to deliver orders within the estimated timeframe, unexpected shipping delays may occasionally occur.

We appreciate your patience and understanding in such situations.

9. Related Policies

• Refund Policy
• Terms of Service
• Privacy Policy

10. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

clax
EMIBAZ LTD
📞 +44 7476 878990
📍 International House, 100 Menzies Road,
Hastings, United Kingdom, TN38 9BB